FAQ – Bracli

Spain Peninsula, Balearic Islands, Portugal (Peninsula), France, Belgium, Italy (Peninsula), Luxembourg, Netherlands, Denmark, Sweden, Bulgaria, Cyprus, Estonia, Czech Republic, Greece (Peninsula), Finland (Peninsula), Croatia, Hungary , Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Norway, United States, Canada, Australia, Singapore, Colombia, Peru,
Chile, Mexico, Japan, New Zealand, the United Arab Emirates, Andorra, Austria, Switzerland, Iceland and Monaco.

Other countries: Please contact us at bracli@bracli.com .
We will make it easier for you to obtain our products through our
official outlets.

Our orders will be processed the day after receipt of payment, as long as both days are working days. From that moment, the delivery time will depend on the destination, as indicated below:

Spain Peninsula: 1-2 business days

Balearic Islands: 3-4 business days

Other countries: 4-14 business days depending on the destination

Bracli is not responsible for possible delays caused by transport companies.

Spain Peninsula: Free

Balearic Islands: €4.95

Portugal (Peninsula): €4.95

France: €8.95

Austria, Belgium, Italy (Peninsula), Luxembourg, the Netherlands and Monaco: €9.95

Ireland: €10.95

Iceland: €21.95

Denmark and Sweden: €12.95

Bulgaria, Cyprus, Estonia, Czech Republic, Greece (Peninsula), Finland (Peninsula),
Croatia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia: €14.95

United States and Canada: €10.95 (*Possible import costs, taxes or other charges are not included in the price of the product or shipping costs. These charges will be the responsibility of the customer)

Switzerland, Andorra and Norway: €19.95 (*Possible import costs, taxes or other charges are not included in the price of the product or shipping costs. These charges will be the responsibility of the customer)

Australia: €21.95 (*Possible import costs, taxes or other charges are not included in the product price or shipping costs. These charges will be the responsibility of the customer)

Singapore, Colombia, Peru and Chile: €29.95 (*Possible import costs, taxes or other charges are not included in the product price or shipping costs. These charges will be the responsibility of the
client)

Mexico: €32.95 (*Possible import expenses, taxes or other charges are not included in the price of the product or in the
Shipping costs. These charges will be the responsibility of the client)

Japan, New Zealand and the United Arab Emirates: €34.95 (*Possible import costs, taxes or other charges are not included in the product price or shipping costs. These charges will be the responsibility of the customer)

For hygiene reasons, we do not accept returns of pearl thongs or bodies.

For the rest of the products, if for any reason you are not satisfied with your order, you can return the purchased product, without having used it, during the 14 calendar days following the date of receipt of the same.

The only required conditions refer to the product:

- It must not be used.

- It must not have suffered any type of damage.

- It must be in its original package, as it was sent.

To request a return, all you have to do is send an email to devoluciones@bracli.com with the following information: name, order number, model, size and color of the product to be returned and a brief explanation of the reasons for the return.

The customer service department will reply to you in a maximum of 48 hours, excluding weekends and holidays.

The address to which you will have to send the product is the following:

Bracli Creations SL
A/A: Returns Department
C/ Muyeres de la Paxa 14 Bajo
33430 Candas, Asturias
Spain
Telephone: +34 985 88 45 99

We inform you that the transportation costs for shipping the product are at your expense (they will not be reimbursed). You can choose the method you want to make the shipment. However, we advise you to hire a courier or postal service that allows tracking or provides an acknowledgment of receipt.

We will send you an email within 1-2 business days of receiving your return at our warehouse to confirm that it has been received and refunded (as long as it meets the return requirements). Any refund will be automatically made to the payment method used to place the order. It may take 5-10 business days for the amount to appear in your account (depends on the bank).

For hygiene reasons, we do not accept changes in the size of pearl thongs or bodies.

For the rest of the products, a size change is possible. In this case, we will bear the shipping costs of the replacement order. But the shipping costs of the product to be exchanged are at your expense (they will not be refunded). You can choose the method you want to make the shipment. However, we advise you to hire a courier or postal service that allows tracking or provides an acknowledgment of receipt.

IMPORTANT: Only one exchange per product is possible.

Do not use if damaged in any way. In case of doubt, please contact us: bracli@bracli.com.

Consult your doctor before use if you have an implanted device or have had surgery in your intimate areas.

Do not share it to prevent the spread of infection.

Stop using it if you experience discomfort.

Keep out of children reach.

Make sure it is lubricated before use.

Users of our products use them at their own risk and under their sole and exclusive responsibility. Both Creaciones Bracli SL and its distributors and vendors evade all types of liability for damages that may arise from the use of them.

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